Frequently Asked Questions

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My LifeJars

What does My LifeJars do?

My LifeJars is where personal information about your life can be organized and stored securely in one place.

My LifeJars is a highly secure online, mobile-responsive platform where all content is encrypted.

Each item of content can be shared with one person, some people or made public; now during your lifetime, or in the future as your legacy.

People can be invited to join your My LifeJars Tribe and the content shared with each person is determined by how you set the Timelock and the Secret Keeper settings for each Memory, Thing or Password.

Guardians can be added and granted permission so they can access what they may need should you lose mental capacity and/or to administer your estate.

Life Profiles of family and friends can be started to help them organize their life and record their life journal.

Online memorials of loved ones can be created and shared from your Remembrance Wall.

How does My LifeJars work?

Templates and prompts guide you organize and store your vital documents, important information, records of valuable or sentimental things, save  passwords and write your life journal. 

Life Profiles are viewed on a Life Wall and Legacies (online memorials) are displayed on a Remembrance Wall.

Guardians can be nominated to manage a Life Profile or a Legacy depending on the individual permissions that are granted .

Why should I have a My LifeJars Profile?

Although none of us really like to think about what can go wrong, we should all prepare for the what-if this happens tomorrow and growing older.

A disaster can strike anytime; fire, flood, storm or theft. We can have an accident or be diagnosed with a life-threatening illness anytime. 

My LifeJars is a simple to use secure place to store everything you, your family, friends and professionals may require access to now or in the future.

How secure is my content?

 My LifeJars uses two independent levels of security protection. All content uploaded to My LifeJars is encrypted on transit and during storage so it is safe and secure.

The first level comprises all of the most secure versions of built-in security features that are available in computers, tablets, mobiles, and cloud storage systems. 

The second and completely independent level of security – which is unique to My LifeJars – a specially developed encryption engine *patent pending* that uniquely protects each and every item of content before it is stored.

This combination of features provides a fully encrypted solution for the transmission of user content to My Lifejars’ cloud storage facilities for its storage. This encryption is both individualized to users and to the content.

What is the Encryption *Patent Pending* about?

Encryption Engine Guarantee

Even if the most secure publicly available security features of Microsoft & Apple computers, Android & Apple phones, and Amazon cloud services were breached, then a person’s My LifeJars content will still be secure.

This independent security is managed by a system that has no outside connectivity and therefore can’t be connected to by a hostile attacker. It is uniquely encrypted per item and has features such as time unlocking and security rules that mean when it is downloaded or uploaded by a user it only exists in an intermediate transmitted system, or caches, momentarily.

Is my privacy protected?

Decide your overall overriding level of privacy.

When the public setting is selected in your profile, when someone searches for you in My LifeJars, your first & last name, profile image and locality are provided Memories & Things are displayed according to the individual Secret Keeper Settings that you set.

If the private setting is selected, only your first and last name will be displayed when someone searches for you. Profile image and all other identifying details are concealed. This private setting will also conceal any Memories & Things that have the Secret Keeper set to public. Members of a Tribe will still see all your content as you have decided.

Does My LifeJars replace my Will, Power of Attorney or Advance Care Directive?

My LifeJars is not a document writing or legal service.

Documents such as Wills, Powers of Attorneys & Advance Care Directives must be prepared by a solicitor or alternatively an online service.

Is My LifeJars legally binding?

My LifeJars is not legally binding on Executors, Health Care Proxies (Enduring Guardians) or any other parties.

Legally binding documents such as Wills, Powers of Attorneys & Advance Care Directives can be uploaded with the encryption engine to My LifeJars to be stored and accessed by people who are granted permission to.

MyLifeJars can assist Executors and others to view documents in a timely manner, find where the original signed documents are located.

How is content  moderated and any Regulatory Requirements met?

My LifeJars uses the latest Artificial Intelligence (AI) and Machine Learning software to moderate audio (including speech to text), image and video content submitted to My LifeJars. This includes explicit nudity, suggestive sexual situations, visually disturbing, violence, hate symbols, rude gestures, drugs, alcohol & gambling.

The AI software automatically analyses content and suspends content that is suspect and informs the My LifeJars Moderation Team of the reason for rejection. This ensures that My LIfeJars enables content moderation (with reference to the Santa Clara Principles on transparency and accountability) whilst balancing the requirement not to decrypt user content successfully uploaded to the My LifeJars Platform.

In order to meet regulatory requirements, My LifeJars will decrypt any users stored content having been provided with the relevant legal authority of law enforcement agencies in the jurisdiction an alleged offense has occurred.

My LifeJars may decrypt content if there are reasonable grounds to investigate a breach of My LifeJars Terms and Conditions & Privacy Policy.

If a user has any concerns about content moderation or the My LifeJars App being utilized for abusive, obscene, corrupt or illegal behavior, please contact My LifeJars at support@mylifejars.com immediately.

My LifeJars Accounts

How much content can I upload to an Account?

Basic LifeJars: 24 Memories, 24 Things (Douments & Information) & 16 Passwords. 4 Life Profiles and 4 Legacy Profiles can be created. A total of 2GB can be stored with a file size upload of 10MB (no videos) videos.

Gold LifeJars: Unlimited Memories, Things & Passwords. Unlimited Life and Legacy Profiles can be created. A total of 200GB can be stored with a file size upload of 500MB (allows videos).

Does a My LifeJars Basic account expire?

A My LifeJars BASIC account does not expire as long as it is used each year and has a Guardian attached.

If a Basic account is inactive for more than 3 years, My LifeJars will contact you. If no response is received, your Guardian will be contacted to confirm if you are still living and to update your contact details.

If you have died, your life profile will be transitioned to your legacy and all your content with a Time Lock setting of Life & Legacy or Legacy only will be preserved. Any content with Life Only selected will be deleted.

If you are not using My LifeJars, all your data will be deleted and the account closed.

Why should I have a My LifeJars Gold account?

A My LifeJars Gold Account provides additional storage and videos can be uploaded.

My LifeJars is not an advertising platform like most social media sites, does not sell any goods or services or receive revenue from referrals.

My LifeJars will continuously migrate to new software architecture and storage solutions as technology changes. This requires a team of specialists to ensure data is safe and secure across time not only by people who exist today but for future generations too.

My LifeJars Gold accounts ensure the financial viability of the business to ensure the longevity of the platform and access to all Life Profiles and Legacies. 

My LifeJars will continuously migrate to new software architecture and storage solutions as technology changes. This requires a team of specialists to ensure data is safe and secure across time not only by people who exist today but for future generations too.

Do I have to keep paying for a My LifeJars Gold account for the rest of my life?

No, after 3 years, you can move from a My LifeJars Gold Account to a Free My LifeJars Preserve account.

My LifeJars Preserve gives you the ability to add or edit 3 Memories, 3 Things or 3 Passwords each year on each Profile attached to the account.

If more updates to your My LifeJars are required, transfer back to My LifeJars Gold for as long as it takes to do what you want, then transfer back to My LifeJars Preserve.

Does a Guardian need a My LifeJars Basic or Gold account?

A Guardian only requires a My LifeJars Basic account to access any information they have been granted permission to read or edit, or to transition a Life Profile to a Legacy Profile.

A Guardian will require a My LifeJars Gold account if additional content is added to a Legacy after a person has died, and the Guardian’s My LifeJars Basic account limits have been exceeded.

What are the benefits of an annual or lifetime My LifeJars Gold account?

My LifeJars Gold annual accounts are billed as a single payment once per year at a discount of 10% and My LifeJars gives a donation of 10% to one of our non-for-profit partners.

My LifeJars lifetime offer is a once-only payment, which is only available for a limited time.

Monthly accounts are billed every month on the date of signup.

How do I delete My LifeJars account and what happens to my content?

Account >> Settings >> Delete My Account

All data is deleted from My LifeJars servers permanently.

All Life and Legacy progiles that you are the only Guardian of will aslo be deleted, unless you transfer ownership of them to another person.

With a My LifeJars Gold Account you can email support@mylifejars to request a download of all your data.

What happens to My LifeJars account if I die?

In the event of death, your Guardian can transition your Life Profile to become your Legacy - an online memorial. 

All other Life Profiles and Legacy attached to an account will be preserved if they have been assigned a second Guardian.

Life & Legacy Profiles

What is a Life Profile?

A Life Profile is made up of memories, things (information and important documents) and passwords.

Each person has their own Life Profile but can also create and attach other Life Profiles to their My LifeJars account. 

For instance, a parent may have a Life Profile for each of their children and an aged parent as well as the family pets.

What's the difference between a Life and Legacy Profile?

A living person has a Life Profile. A Legacy is an online memorial for a person that has died.

A Life Profile can be a transition to a Legacy by a person’s My LifeJars Guardian when a person or pet dies.

It is essential that all My LifeJars users assign at least one Guardian to manage their Life Profile.

Can I create a Life Profile for another person or pet?

A Life Profile can be created for a child, an adult with or without an email account or a pet. These Life Profiles will be attached to your My LifeJars account.

A child under the age of 13 cannot have their own My LifeJars account.

How do I create a Life Profile for a child under 13?

Tribe >> Wards >> Create Profile (Gold Button)

Popup select

  • Ward Type: Person
  • Living or Passed : Life
  • Create a My LifeJArs Account: NO

A child’s Life Profile can be created when you are logged in to My LifeJars.

The child’s Life Profile will be attached to your My LifeJars account. They are your ward and you are the Guardian of their Life Profile.

A child under 13 may not have their own My LifeJars Account.

To protect a child’s privacy, only the first & last name of a child is displayed in the My LifeJars search. Profile image and all other identifying details are concealed.

When a child reaches the age of 13 their email can be added and their Life Profile assigned to them, so they can have access to and start adding their own content.

How do I create a Life Profile for a child 13+ or an adult?

Tribe >> Wards >> Create Profile (Gold Button)

Popup select

  • Ward Type: Person
  • Living or Passed : Life
  • Create a My LifeJars Account: YES

A Child 13+ or Adult’s Life Profile can be created when you are logged in to My LifeJars.

If the person has an email account a seperate My LifeJars account will be set up for them, and they will be the owner of their Life Profile and sent an invitation to set up their My LifeJars password. You will be the Guardian of this Life Profile with full access unless the person you created it for changes these permissions.

If an adult does not have an email address or has some physical or mental lack of capacity, you can chose not to create a My LifeJars account for this adult, and you will be the owner of this Life Profile.

In both instances, you are required to acknowledge that only true and accurate information will be provided by you.

How do I look after a Life Profile for another person?

Tribe >> Wards >> Select pen icon on wards tile to switch profile

Guardians edit a Life or Legacy Profile of their ward  by ‘switching profiles’ so they 'act' as if they were the person.

The name and profile image on the Top Menu bar (RHS) shows the active profile that is being edited (either your own profile or one of your Ward’s Life of Legacy Profiles).

How do I create a Profile for a person or pet that has died?

Tribe >> Wards >> Create Profile (Gold Button)

Popup select

  • Ward Type: Person or Pet
  • Living or Passed : Legacy

A Legacy Profile can be created when you are logged in to My LifeJars.

The Legacy Profile will be attached to your My LifeJars account. You are the Guardian of this Legacy Profile. It is good practice to invite a second My LifeJars user to become a Guardian of a Legacy Profile.

Write about a person or a pet’s life using their Memory Jars. Upload any important documents such as their birth and death certificate in the Things Jars. Add details of any memorialized social media accounts in their Password Jars.

Invite family and friends to join your Ward’s Tribe (not your Tribe) so they can read the person or pet's legacy and leave tributes.

Don’t forget you can still decide who can see what information about your Ward by setting the Secret Keeper when uploading or editing content.

How many Life and Legacy Profiles can I create?

With Gold LifeJars you can create an unlimited amount of Life and Legacy Profiles

With Basic LifeJars (Free Forever) Create up to 4 Life Profiles and 4 Legacy Profiles


What are LifeJars?

LifeJars refer to computer-generated virtual jars where data is stored encrypted.

Data is any content; text, images, voice/audio recordings and videos uploaded to My LifeJars.

What types of LifeJars are there?

  1. Memory Jars – to write a Life Journal. 
  2. Things Jars – to organize and store important documents & information.
  3. Password Jars – to save access details and passwords.

How do others see my LifeJars?

Tribe >> Life Wall >> Life Profile

Tribe >> Rememberance Wall >> Legacy Profile

A Life Profile can toggle between the 3 Jars. Memories, Things and Passwords. Only content with a Time Lock setting of Life (or Life & Legacy) will be displayed to a person who has been granted permission to view.

A Legacy displays all Memories with a Time Lock setting of Legacy (or Life & Legacy). Only content will be displayed to a person who has been granted permission to view the online version and a printable book format.

Any Memory with a pubic setting are displayed in the online legacy that can be shared outside of the My LifeJars Platform and listed in Google.

A Legacy Profile will display Things and Social Media Links in a future release of My LifeJars.

How do I upload audio, voice and video files to My LifeJars?

Select the plus sign in the grey box under add images, audio and video files when editing a Memory or Thing. Navigate to where your file is saved, and select the file.

Alternatively, drag and drop the file to this location.

What file sizes can I upload?

My LifeJars Basic accounts limit upload file sizes to 10MB. Any file uploaded to a My LifeJars Gold account can be up to 500MB.

This means most images can be easily uploaded to My LifeJars. Because of the encryption, large file sizes take longer.

What video file sizes & formats can I upload?

Any file uploaded to a My LifeJars Gold account can be up to 500MB.

This means an uncompressed 3-minute video or a compressed 30-minute video can be stored in My LifeJars.

Videos cannot be uploaded using a My LifeJars Basic account as the file upload size is limited to 10MB.

The video file formats that can be added are; mp4, avi, mov, flv, wmv

Can I record my voice into a Jar or do I upload a voice recording?

A person speaking can be recorded directly into a Memory or Thing using a smartphone, or a voice recording can be uploaded from a smartphone, tablet or computer.

The following audio file types can be uploaded;

mp3, m4A, aac, mpeg, ogg, Wav, Webm, x-midi, midi


What is a Tribe?

A Tribe is a collection of people with a Life or Legacy Profile.

Each person builds their own Tribe by inviting family & friends.

What is a Tribester?

A Tribester is any person that belongs to a Tribe.

A person has will either have a Life or Legacy Profile which are listed on the Life Wall or Remembrance Wall.

How do I invite people to join my Tribe?

A person can be invited to join My LifeJars or invited to join a Tribe if they are already a My LifeJars user.

View the video How to Build your Tribe for further information. A transcript of the video is also available.

Why should family and friends join My LifeJars?

My LifeJars is a place to organize your life and write a life Journal. All content is safe and secure and able to be accessed now and in the future.

  1. Personal data often sent via email or other carrier services can be used to cause financial loss or reputational damage.
  2. Social media profiles get hacked and posted content is often lost or has to be deleted.
  3. Content uploaded or shared may not be important or relevant to save for always. Who in the future will want to watch cat videos, fake news and memes inter-mingled with a life story?
  4. People may have trouble locating real-life documents or soft copies of documents on old computers and knowing if they are the latest versions.
  5. Family & friends located across State and International borders may require timely access to important information especially if a person has an accident, serious illness or dies.
  6. Over 60% of us now rely on accessing personal profiles on social media sites as a memorial to someone we have loved.

There are very few apps/platforms that offer an encrypted storage solution that transcends time and with the ability to migrate data. So that a person can access their data now and can leave their legacy for family friends and those yet to be born.

What is a Life Wall?

A My LifeJars Life Wall is where all the Life Profiles of People (Tribesters) are viewed. 

What is a Remembrance Wall?

A My LifeJars Remembrance Wall is where all Legacies (online Memorials of loved ones who have died) are viewed. 

Still have a question?

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