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LifeJars
Frequently Asked Questions
 Getting Started 

My LifeJars is perfect for safely storing all your important records, information & memories - in one secure place. It's super easy to use, so you can keep track of your life's essential documents and easily record your multi-media life story. Plus, if someone you trust needs to step in to help you manage things or take care of your estate, they can find everything quickly and without any hassle.

You use a system of digital "jars" to store documents, memories, photos, voice notes & video clips. It's designed to help you keep track of important information and share your life's stories with chosen family or friends, now in life and parts of it later, as your legacy.

Create a Basic or Gold account from the buttons on the home page, and you can start uploading, organising and protecting your important information and digital content right away.

Absolutely, it’s ideal for securely keeping and categorising documents like wills, insurance policies, and personal notes, as well as storing passwords and other snippets of information. The Jars and Tags feature means you don’t need to figure out a filing system or remember where things are - it’s all organised for you.

Sure, My LifeJars is great for recording memories that combine to make a multi-media life story. You can write text, add photos, voice notes, and videos to really bring your memories alive, almost like creating your own audio book or a mini-movie. This capability sets My LifeJars apart from traditional text-only formats; This isn't just about writing stuff down! However, you can also print everything out if you prefer a physical copy to hold or share. Plus, different versions of your story can be created, allowing you to share with others now and leave a legacy for future generations.

Invite your family and friends to join My LifeJars through your Life Wall. Once they create their profiles, they can join your Tribe and access the content you choose to share. With the Secret Keeper Feature, you can control access to your memories, things, or passwords by setting them as Public, Tribe-specific, or individual Tribesters-only. This content is viewable on their own Life Walls. Anything set to Public can be accessed by future generations.

You can invite trusted individuals to become Guardians with varying levels of access to your Memory Jars, Things Jars, and Password Jars. Set permissions based on what you're comfortable sharing, ensuring you retain control over both your life and legacy profiles. This allows those you designate to step in during emergencies or manage your estate. Guardians also manage the transition of your Life Profile to a Legacy Profile. Additionally, you can be a Guardian for others, helping to manage their profiles - they're referred to as your Wards.

 Privacy & Security 

Yes, content uploaded to My LifeJars is encrypted using advanced, patent-pending encryption technology and has UK data residency. We use strong security measures to protect the personal details stored in our CRM contact records we use for communication with you.

Our Privacy Policy, upheld by LifeJars Pty Ltd and SecureInfo Ltd, is dedicated to protecting your privacy according to international standards and complies with laws like GDPR and the Australian Privacy Principles. We guarantee not to sell user information. Californians can consult our Privacy Officer via support@mylifejars.com for specifics about their rights under the CCPA, including data access and deletion.

Any content that is uploaded and stored in your My LifeJars Account is encrypted. This turns any data into indecipherable text and will only be decrypted by us in order to:
(a) Provide to courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and/or
(b) To investigate breaches of our Terms & Conditions, see “Prohibited Conduct”.

You can reset your password using the email associated with your account. Follow the link at the bottom of the Sign In form or from this link: https://app.mylifejars.com/password-reset.

Yes, you can access My LifeJars from any device with internet access, including phones and tablets. Our platform is designed to be fully responsive, ensuring a seamless experience whether you're using a desktop computer, a smartphone, or a tablet. Just open your web browser on your device, go to the My LifeJars website, and Sign In to your account.

You can manage your My LifeJars account deletion through the settings page.

For assistance, reach out to our team at team@mylifejars.com. For account-specific inquiries, please contact support@mylifejars.com.

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 Account Options & Payments

You can choose from Basic and Gold accounts. Basic is free, while Gold offers additional upload limits & storage capacity for a fee which permits voice notes and video content to be stored.

Basic accounts have limits on the number of memories, things, and passwords you can store, with each profile allowing up to 2GB of storage and a maximum file size of 10MB. Gold accounts, however, offer unlimited storage for items and profiles, with a maximum upload size of 500MB and a total storage capacity of 200GB, ideal for curating extensive personal content and life stories.

You can switch between Basic and Gold accounts anytime through the account settings on My LifeJars. Upgrading or downgrading your account type will adjust the features and storage limits according to your new plan. Changes to your subscription will take effect immediately, allowing you to customize your experience to your current needs.

My LifeJars accepts all major credit cards. Payments are processed by a third party via the Stripe payment gateway.

While you cannot pause a Gold subscription, you can downgrade to a Basic account at any time.

Gold accounts require ongoing payments either monthly or annually, but you can switch to a one-time payment for a lifetime Gold account.

Paying once for Gold secures lifetime access to premium features without further payments, extending beyond your lifetime, managed by appointed guardians.

 Management & Succession

The free Basic account stays active as long as you log in at least once a year. If inactive for three years, we'll reach out to you and your guardians to check if it needs to be transitioned to a Legacy Profile or deleted. If there's no response after our notification, the account will be removed.

Yes, guardians need their own account to manage or access your profile. They can use either a Basic or Gold account for this purpose.

You can close your My LifeJars account through the account settings, which will delete your data. If you have a Gold account, you can request a zipped file of your content before closing. You will be requested to transfer the Guardianship of any Ward Profiles you manage to other My LifeJars users.

After you pass away, your Life Profile will be transitioned to a Legacy Profile by your appointed guardian. My LifeJars recommends appointing at least two guardians to manage your account to ensure seamless management and access continuity.

When transitioning your Life Profile to a Legacy or if you decide to delete your account, you or your Guardians will be asked to transfer the guardianship of any Ward Profiles you manage to other My LifeJars users. This ensures that the care and management of these profiles continue seamlessly.

For Gold account users, you have the option to export your data in a zipped file, allowing you to download and keep a personal copy of all the information you've uploaded to My LifeJars. This feature ensures you maintain access to your content, even if you decide to stop using the service.

If My LifeJars were to shut down, we'd make sure to notify you well in advance. You'd also receive your data in a zipped file format, allowing you to keep all your uploaded content.

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 Joining the Life Ready Pathway 

The Life Ready Pathway is a 13-week program designed to help individuals organise, store, and protect their life essential records and information. It provides a structured approach with guides, workshops, and a secure online storage solution to ensure complete peace of mind.

This program is beneficial for anyone who feels overwhelmed by the amount of essential personal and business information they need to manage their personal and business affairs. It's especially useful for those who are concerned about making their vital information accessible and organised for themselves and others in times of emergency or unforeseen circumstances.

Each week focuses on different aspects of organising your life essential records. This includes setting out wishes, legal documents, password management, and securing personal and business files, with hands-on workshops to guide and motivate participants.

These workshops, available in multiple time zones, provide live, interactive support and accountability. Participants can choose sessions that fit their schedule to stay on track with their organisational goals and connect with others facing similar challenges.

The Life Ready Bundle encompasses a comprehensive set of tools and resources designed to help you manage and secure your essential information efficiently:

  • Informative Guides: Includes 13 Life Essential Guides, each with video tutorials, step-by-step instructions, and engaging videos. Each guide focuses on a different area each week to methodically organise your life's essentials.
  • Get Stuff Done Workshops: Offers 13 hands-on accountability workshops, designed to help you apply what you've learned in the guides and keep you motivated throughout the process.
  • Centralised Resources: Provides easy access to all materials and tools through the My LifeJars Portal, ensuring that everything you need is centralized in one convenient location.
  • My LifeJars Gold Lifetime: Features permanent access to enhanced My LifeJars Gold capabilities, including:
    • Enhanced Upload Capabilities: Allows you to include voice and video clips with files up to 500MB.
    • Expansive Storage: Enjoy up to 200GB of storage space to expand profiles.

 Flexibility & Benefits of Pathway 

Yes, you can purchase the Life Ready Pathway at any time and choose a Monday start date that fits your schedule. This flexibility allows you to plan and begin the program when it's most convenient for you, ensuring you can fully commit to the 13-week framework without disrupting your current obligations or plans.

Participants have the flexibility to pause their progress in the Life Ready Pathway and resume when they are ready. The program includes lifetime access to all materials and workshops, so you can pick up right where you left off without losing any progress or access to resources.

Absolutely! The Life Ready Pathway makes an excellent gift for family, friends, or business partners. When purchasing as a gift, you will receive a beautifully crafted gift certificate complete with redemption instructions. This allows the recipient to activate their My LifeJars Gold account and start the pathway at their convenience, offering them a valuable resource to organize and secure their essential information.

When you buy the Life Ready Pathway as a gift, our limited time 2 for 1 offer enables you to also join the Life Ready Pathway and receive an additional My LifeJars Gold Lifetime account for yourself at no extra cost. This means both you and the gift recipient can enjoy the full benefits of the Life Ready Pathway, including all the resources and features of My LifeJars Gold. After your purchase, we'll provide you with the details to activate both accounts, ensuring both you and your chosen recipient can start organising and securing your essential information right away.

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 © 2024 LifeJars Pty Ltd All Rights Reserved 
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 © 2024 LifeJars Pty Ltd All Rights Reserved 
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